Chris was professional, polite, informative, and thorough. I was very pleased with the maintenance work he performed on my Trane heat pump.
Daniel did a great job today with our PM service. He was prompt, courteous, and informative. He explained and got us set up on the new VIP monthly draft. Thanks, Daniel, for doing such a great job.
As a V.I.P. Customer I have come to expect prompt, professional and polite service. Repairmen are mindful to call thirty minutes before arrival as a courtesy to make you aware they are on their way, and they identify themselves when they arrive. Chris was the service repairman who came to our home. After an inspection of the furnace he determined the control board was malfunctioning. He took a video with his phone to show me the problem, explained the costs I would incur, and had the furnace repaired and fully operational within 30 minutes. After leaving, he emailed me a detailed receipt and explanation of the work he completed for my personal records. Happy Home Heating and Cooling is a top-rate company. If you have air/heating issues, I wouldn't hesitate to give them a call.
Chris is professional and does a great job. He always documents with pictures any problems or potential problems and offers the best solution. I am happy with the service!
Chris did an excellent job in testing the condensate pump which has given issues before. While we did not get it to fail, we did reach a mutual decision that the pump should be replaced. As usual, I was quite pleased with the response and capability offered by Happy Home.
Chris did a very good job. It was just after our major snow and very messy outside. He was very thoughtful to keep the mess out of the house. Thanks, highly recommend!!
Chris Reynolds offered exceptional customer service. Your company would be proud. He performed the service work, clearly communicated the results of his work to me, and clearly answered my questions and concerns. We scheduled a new project while he was here (to address crawl space dampness).
I received my maintenance service from Chris today and wanted to be sure to pass along his excellent customer service. Chris called to say he was on the way and about when he would arrive. He was right on time. Even though there was much snow and ice out, Chris did a thorough maintenance job. He was very friendly and professional in explaining what was done. And before leaving, he asked if their was anything I had a question about or anything further he could look at while he was here. Great Job, Chris! And thanks to Happy Home for providing superb customer service through your technicians.
Alex was very thorough in his review and repair of my system and gave great advice regarding the HVAC. I've been a customer over ten years with a yearly contract. The service personnel have always been great and Happy Homes continues to provide the excellent service I received with Comfort Engineers. Thank you.
Alex did a good Joubert of trouble shooting the unusual noise I heard coming from our heater. He identified the probable cause and made and quickly fixed the problem. Alex is a very nice person to work with
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