4.9
314 reviews

Condensate Pump Issues

Chris did an excellent job in testing the condensate pump which has given issues before. While we did not get it to fail, we did reach a mutual decision that the pump should be replaced. As usual, I was quite pleased with the response and capability offered by Happy Home.

Happy Home Heating & Cooling

Thanks for the review Wayne. Chris does a great job taking care of our customers. We appreciate you taking time to leave us your feedback.

Maintenance Contract Service

Chris did a very good job. It was just after our major snow and very messy outside. He was very thoughtful to keep the mess out of the house. Thanks, highly recommend!!

Happy Home Heating & Cooling

Thanks for the review Bob. Chris gets lots of compliments and does a great job taking care of our customers.

Review of HVAC scheduled maintenance.

Chris Reynolds offered exceptional customer service. Your company would be proud. He performed the service work, clearly communicated the results of his work to me, and clearly answered my questions and concerns. We scheduled a new project while he was here (to address crawl space dampness).

Happy Home Heating & Cooling

Thanks for the review Oscar. Chris takes great care of our customers. We appreciate you taking time to leave us your feedback.

Excellent Customer Service from Chris

I received my maintenance service from Chris today and wanted to be sure to pass along his excellent customer service. Chris called to say he was on the way and about when he would arrive. He was right on time. Even though there was much snow and ice out, Chris did a thorough maintenance job. He was very friendly and professional in explaining what was done. And before leaving, he asked if their was anything I had a question about or anything further he could look at while he was here. Great Job, Chris! And thanks to Happy Home for providing superb customer service through your technicians.

Happy Home Heating & Cooling

Thanks for the review Michael. Chris is a great part of our team and takes great care of our customers. We appreciate you taking time to leave us your feedback.

Alex Romero's service visit on Dec 12th

Alex was very thorough in his review and repair of my system and gave great advice regarding the HVAC. I've been a customer over ten years with a yearly contract. The service personnel have always been great and Happy Homes continues to provide the excellent service I received with Comfort Engineers. Thank you.

Happy Home Heating & Cooling

Thanks for the review Judith. Alex gets lots of compliments and does an excellent job. We appreciate you taking time to leave us your feedback.

Alex Service Call

Alex did a good Joubert of trouble shooting the unusual noise I heard coming from our heater. He identified the probable cause and made and quickly fixed the problem. Alex is a very nice person to work with

Happy Home Heating & Cooling

Thanks for the review Carl. We appreciate your feedback.

Excellent customer service

We had an emergency need and Chris came out as soon as he could in the snow/ice. He checked our unit and an very thorough. We really appreciated all he did to make sure our family stayed warm.

Happy Home Heating & Cooling

Thanks for the review. Chris is a great part of our team and does an excellent job taking care of our customers. We appreciate you taking time to leave us your feedback.

John Ortega

Our experience was excellent. John replaced our thermostat (which we should not have needed to do but it was crap) and we were very pleased with his level of knowledge and service. He is a credit to your company. I am hoping this thermostat does not have to be re-programmed every time our power goes out.......if so we'll ask for John!!

Happy Home Heating & Cooling

Thanks for the review Larry. We appreciate your feedback. I see you only left 4 stars. Is there something we didn't do? We would invite any feedback to make your experience better.

Friendly employees, great experience

Alex and John were very professional and extremely helpful! They explained everything before they did it and after! I would recommend this service to all my friends and family!

Happy Home Heating & Cooling

Thanks for the review Carter. Alex and John do a great job taking care of our customers. We appreciate you taking time to leave us your feedback.

The Best

Alex Romero, is such a good Technician. He has been serving my unit. As always he is reliable, he never fails to address my concerns.i have experience others . I am always comfortable when he comes to service my unit. He is awesome. Thank you for sending him when I request his service. Emma Heggins

Happy Home Heating & Cooling

Thanks for the review Emma. Alex does a great job and gets lots of compliments. We appreciate you taking time to leave us your feedback.

Let’s get you free pricing

Year-round comfort shouldn’t be cost-prohibitive. Submit this quick form to find out how affordable your heating or air conditioning services could be!

Get Started Now

Would you like to schedule an appointment?

Headquarters Happy Home Heating & Cooling


  • 3917 Comfort Lane Durham, NC 27705
  • Open M-F 8:00am - 5:00pm (24/7 Emergency Service)
  • (919) 267-3107