The crew who have installed our new system are hard workers, patient with my questions, and pleasant to have in our home.
I am pleased to meet Alec Romero, the technician who did a check up visit today. He was prompt, professional, and very polite. His report was clear and documented by photos on the iPad.
Alex Romero was very professional and did an excellent job. If I had questions, he took the time to explain in detail and made sure I understood. I also appreciate his concern for me when I had to climb the stairs because of my health issues. I would definitely request Alex the next time I need a tech to check my system out. He takes pride in his work and cares about his customers.
Our experience with Daniel was flawless. Good communication, on time, informative-- and he made a gas pressure adjustment that should save a few dollars on our bills.
Daniel was polite, competent and efficient. He spotted a faulty part and replaced it quickly. He also thoroughly answered a question I had about how the heat pump works.
Daniel completed our schedule maintenance today. He did an excellent job. On time, efficient, expeditiously complete all tasks.
He was friendly, professional, informative, knowledgable, and all around a great service person, he's welcome back anytime...
Recently, our gas heating furnace failed to light on a Friday night. I called for service and Simon responded to my call. Simon was at our home and there to help within a 1/2 hour just as he promised on the phone. Simon’s service was very professional. He found the problem and explained it to me and gave me an estimate before starting his repair. We appreciated having our heat back on during a cold night. Thank you, Simon ! It was a pleasure to have a technician that handled the whole repair experience with courteous professional service and skilled knowledgeable advice and repair of our heating unit. Simon’s great service convinced me to sign up for a Happy Home service plan that night before he left. Thanks again, Simon.
Chris Reynolds was very professional working on my furnace, replacing my heat exchanger and gas valve . He explained the work he did and made sure it was working good before he left . Very respectful of my home .
Over the years, we have had Happy Home Heating and Air install our system, conduct scheduled services, and perform emergency repairs - we highly recommend them! We were pleased with our entire experience with our most recent service. From the beginning, the communication was excellent from making and confirming the appointment to receiving texts on which technician to expect and advising us on arrival time. Our technician Chris was punctual, courteous, and very knowledgeable. He thoroughly and clearly explained all procedures and advised us on the current status of our units. Thank you Chris!
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